Case Study

TSM® Talent Rewards

Town Square Mortgage is a lender in more than 13 states nationwide. It has more than 140 Loan Officers and Loan Originators who compete month after month to be the best professionals in their niche. The company needed a brand loyalty strategy accompanied by a merchandising plan that would encourage employees to improve their production and boost relationships with their clients.

Our response was a comprehensive compensation plan by levels that consider each professional’s production, the number of transactions, the reach of their media, the number of active client portfolios, and the performance in each transaction. This evaluation allows each level to access a group of souvenirs, accumulate points, exchange them for prizes, and be recognized by internal and external communication systems through specialized image marketing actions.

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